Telematics Officer

BPUL is looking to recruit a suitable candidate for the position below:

Job Title: Telematics Officer

Department: Transport / Logistics Operations

Employment Type: Full Time/Permanent

Reports To/ Direct Supervisor: Logistics Administrator/ Fleet Coordinator

Indirect/Functional Supervisor: Transport Manager / Logistics Manager / Operations Director

Grade Level: Technical / Specialist – Non-Supervisory

Duty station: Uganda (Office Based with occasional field visits)

Key Responsibilities:

Real-Time Fleet Monitoring

• Monitor the live GPS tracking dashboard continuously during operational hours, tracking the position, speed, and status of all vehicles in the fleet.
• Identify and immediately escalate critical alerts including speeding, geofence breaches, unauthorized stops, route deviations, and vehicle immobilization.
• Maintain an accurate real-time log of vehicle movements, distinguishing between in-transit, loaded, empty, parked, and breakdown states.
• Monitor reefer truck temperature telemetry data to ensure cold-chain compliance and escalate temperature excursions immediately.

Driver Behaviour Monitoring & Reporting

• Track and record key driver behaviour metrics: speeding, harsh braking, harsh acceleration, sharp cornering, excessive idling, and seatbelt non-compliance (where system-enabled).
• Produce daily and weekly driver behaviour scorecards and submit them to the Fleet Coordinator for performance management and coaching actions.
• Identify repeat offenders and trend patterns; provide data to support disciplinary processes or commendations as appropriate.
• Maintain a driver’s behaviour history database to track improvement or deterioration over time.

Trip Verification & Route Compliance

• Reconcile all completed trips against dispatch records, verifying departure times, arrival times, routes taken, and stops made.
• Investigate and report any unscheduled stops, off-route deviations, or unauthorized detours.
• Set up and maintain geofences for key locations including depots, customer delivery points, fuel stations, and restricted zones.
• Flag and report any geofence breaches — particularly fuel station stops not aligned with fuel allocation records, which may indicate fuel pilferage.

Fuel Telemetry & Anomaly Detection

• Monitor fuel level telemetry (where available) and cross-reference fuel consumption data against mileage, load, and route profiles.
• Identify fuel consumption anomalies, sudden fuel-level drops, or consumption figures inconsistent with trip parameters — potential indicators of siphoning or fraud.
• Produce weekly fuel variance reports and share findings with the Fleet Coordinator and Transport Manager.

System Administration & Device Management

• Ensure all telematics devices (GPS units, sensors, cameras where installed) across the fleet are active, online, and transmitting accurately.
• Report device faults, signal outages, or data gaps to the telematics vendor and track resolution to closure.
• Maintain an up-to-date telematics device register, mapping each unit to its assigned vehicle and tracking installation, replacement, and calibration history.
• Manage system user access, vehicle profiles, and alert configuration settings within the telematics platform.

Reporting & Data Management

• Produce and distribute daily fleet status reports, weekly driver behaviour summaries, and monthly fleet performance dashboards.
• Maintain a comprehensive digital archive of all telematics reports, alerts, and escalation records.
• Provide ad-hoc data extracts and analysis upon request from the Fleet Coordinator, Transport Manager, or Operations Director.
• Support accident investigations by retrieving and presenting pre- and post-incident telematics data (speed, GPS trail, braking events).
• Ensure data integrity and confidentiality in the storage, handling, and distribution of all fleet monitoring data.

Driver Training Support

• Share telematics-based performance data with the Fleet Coordinator to inform driver induction, refresher training, and targeted coaching.
• Assist in presenting data-driven feedback to drivers in toolbox talks or performance review sessions, where requested.
• Track and report on post-training behaviour improvement using before-and-after telematics data comparisons.

Education:

For a Ugandan-trained professional, the following qualifications are required or preferred:

Minimum Academic Qualifications:

• Uganda Certificate of Education (UCE) – O-Level (compulsory baseline).
• Uganda Advanced Certificate of Education (UACE) – A-Level or equivalent technical qualification.
• Diploma in Information Technology, Computer Science, Electronics, Logistics & Supply Chain Management, or a related field from a recognized Ugandan institution (e.g., Makerere University, Uganda Management Institute (UMI), Makerere University Business School (MUBS), NITA-accredited colleges, or Uganda Technical Colleges).
• A bachelor’s degree in information technology, Computer Science, Transport Management, or a related field is an added advantage.

Professional / Technical Training (Preferred):

• Certification or training in GPS/telematics systems administration.
• Certificate or training in Fleet Management from a recognized body such as the Chartered Institute of Logistics and Transport (CILT Uganda) or equivalent.
• Data analysis training — Microsoft Excel (advanced), Power BI, or equivalent reporting tools
• Training in Road Safety Management, Driver Behaviour Analysis, or Defensive Driving Monitoring principles.
• Cold-chain monitoring awareness training is an added advantage given the reefer trucks in the fleet.
• Knowledge of Uganda Traffic and Road Safety Act requirements to contextualize speed limits, driving hour regulations, and compliance thresholds.
• Computer literacy: proficiency in Microsoft Office Suite (Excel, Word, Outlook) is mandatory

Skills and Experience:

Minimum Experience:

• At least 2–3 years of experience in a telematics monitoring, fleet tracking, transport operations, or data analysis role.
• Hands-on experience operating a GPS/telematics platform in a transport, logistics, or related industry environment.
• Prior experience in a heavy transport, FMCG, agro-processing, or cold-chain logistics environment is an advantage.
• Demonstrated experience producing operational reports and data summaries for management audiences.

Technical Skills:

• Proficiency in operating GPS fleet tracking and telematics software platforms.
• Advanced Microsoft Excel skills: pivot tables, dashboards, VLOOKUP/XLOOKUP, conditional formatting, and data validation.
• Ability to read and interpret telematics dashboards, alert logs, trip history reports, and driver scorecards.
• Understanding basic vehicle mechanics sufficient to interpret telematics engine diagnostics and fault codes.
• Knowledge of cold-chain temperature monitoring parameters for reefer trucks.
• Ability to extract, reconcile, and validate large data sets from telematics systems against operational records.
• Familiarity with basic database management or reporting tools (Power BI, Google Data Studio, or equivalent) is an advantage.

Analytical & Reporting Skills:

• Strong ability to analyze patterns in driver behaviour data and translate findings into clear, evidence-based recommendations.
• Experience identifying anomalies in fuel consumption, route data, or trip logs that may indicate inefficiency or fraud.
• Ability to produce accurate, timely, and professional reports for both operational and management audiences.

Attitude and Motivation: 

The ideal candidate must demonstrate the following personal attributes:

• Vigilant & Alert: Maintains sustained concentration during long monitoring shifts; does not allow fatigue or complacency to create blind spots in fleet oversight.
• Analytically Curious: Naturally inclined to ask “why” when data does not align — proactively investigates anomalies rather than dismissing them.
• High Integrity & Impartiality: Reports findings accurately and objectively, without bias towards or against any individual driver or team member. Never suppresses or manipulates data.
• Proactive: Anticipates operational risks from monitoring trends — such as identifying a driver consistently approaching the speed limit before an accident occurs.
• Detail-Oriented: Takes pride in precision; understands that a single missed alert or an inaccurate report can have serious safety and financial consequences.
• Collaborative: Treats the Fleet Coordinator and operations team as partners, sharing intelligence in a way that enables good decisions rather than creating conflict.
• Discreet & Professional: Handles sensitive driver behaviour data with maturity and confidentiality; understands the employment implications of the data this role generates.
• Committed to Safety: Genuinely motivated by the knowledge that their monitoring activity directly prevents road accidents, protects drivers, and saves lives.
• Self-Motivated: Can work independently with minimal supervision, managing their own reporting schedule and alert-response workflows reliably.
• Continuous Learner: Embraces new telematics features, system updates, and data analysis techniques as the technology evolves.

Competencies

The ideal candidate should demonstrate the following BPIL High Performance Behaviours:

• Common purpose
• Open communication
• Setting and Achieving Targets
• Sense of Urgency & Agility
• Accountability
• Collaborate Effectively
• Result-Driven Mindset
• Trust & Mutual Respect
• Customer Focused
• Innovation & Continuous Learning
• Sense of Belonging